Reservation time change: It is of utmost importance to acknowledge the value of our sitters’ time and the importance of flexibility. It is expected that all reservations be adjusted or altered with a minimum of 24 hours notice. In the event of a change made with less than 24 hours notice and the sitter is unavailable, charges will apply from the originally reserved time onwards, along with any relevant parking fees. All modifications must be processed directly through Kidz Haven Babysitting Co LLC during their regular business hours, which are from 7 AM to 7 PM.
Reservation Cancellations: Prior to confirming reservations, families must make a non-refundable payment as a deposit, which may be transferred once based on the owner’s discretion. We have a strict 72-hour cancellation policy for all standard babysitting services. Reservations involving multiple babysitters, groups, overnights, early or late start times, and certain holidays (New Years Day, Valentines Day, President’s Day, St. Patrick’s Day, Easter Sunday, Mother’s Day, Father’s Day, Memorial Day, Fourth of July, Labor Day, Halloween, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and Juneteenth) require a 5-day notice for cancellation or modification. If a reservation is altered or canceled with less than the required notice period, the remaining balance of a minimum 4 hours will be charged to the credit card provided during booking. Cancellations should be made by contacting Kidz Haven Babysitting Co LLC directly via text, email, voicemail, or phone call. Even in the event of travel-related issues such as inclement weather or flight delays necessitating the need for cancellation, our policy remains in effect with no exceptions.
Reservation details change: In the event of changes to reservation details, Kidz Haven Babysitting Co LLC cannot guarantee the availability of the same sitter to meet the family’s needs. In such cases, our team will make every effort to find a suitable replacement who best aligns with the family’s requirements. Please contact Kidz Haven Babysitting Co LLC directly for any necessary adjustments.
Reservation Extension: Should the need arise to extend your reservation while the sitter is already in your home or hotel, you may directly communicate with the sitter. If the sitter is unable to accommodate your request or if any changes are needed before the service commences, please reach out to Kidz Haven Babysitting Co LLC directly.